We're happy to help! Most common issues are addressed below and support email is at the bottom.

Posts and Likes

How does TargetGrow get me more followers and how is it better than liking posts the usual way?

I signed up but don't see any activity yet. When will it start?

I'm not getting enough posts liked or my posts aren’t relevant.

Do all likes get executed immediately?

Account Management

How can I upgrade or downgrade my plan?

Paid Plans: Stop my plan

I want to cancel my account.

How do I update my credit card?

How can I get a copy of my invoices?

How can I update my email address?

Other questions or comments?

How does TargetGrow get me more followers and how is it better than liking posts the usual way?

TargetGrow searches Instagram using our machine learning algorithm to suggest tweets relevant for you to consider, review and like from people that we’ve identified as most likely to engage with you. We use what you tell us about your intended audience and put posts with those keywords through a number of filters and processes to surface the best ones. We send those likes to Instagram throughout the day. This gets you in front of a targeted audience that is likely to follow you, visit your website, etc. Our algorithm typically yields 2-5x higher engagement than the usual way!

I signed up but don't see any activity yet. When will it start?

I'm not getting enough posts liked or my posts aren’t relevant.

If you’re not getting enough of the right post, you should swap out your hashtags for ones that yield better results. There are 3 parts to choosing quality hashtags:

  • They are used by your target audience
  • They are not often used in another context (e.g. not too broad or ambiguous)
  • They are used frequently

As an example, if you're make anti-virus software a term like 'software' is likely to be too wide and will result in posts which aren't as relevant. You can also try industry-specific acronyms and hashtags for relevance. To edit your tags, just go to your edit campaigns page.

Need more keyword slots or more suggested posts to like for faster growth? Just upgrade your plan.

Do all likes get executed immediately?

We will process and execute Likes over time, not all at once. Typically the likes will be spread out over a period of several hours.

How can I upgrade or downgrade my plan?

Just use the Plans page and choose your new plan. Remember plans are billed on a monthly basis. Your charges will be pro-rated based on when during your billing cycle you're changing plans.

It says my account is limited, why?

If your Instagram account is brand new or not active, such as if you have very few followers or posts, users you interact with may feel the account is not credible or may be spammy and are more likely to report you. For that reason, for your own protection and best results, we limit the account until you're more active.

Paid Plans: Stop my plan

If TargetGrow isn't performing for you, we’d love a chance to hear your feedback and help - please contact us at the address below. Plans are billed monthly so your plan will stop at the end of your current billing cycle. To proceed click here.

I want to cancel my account.

If you're on a paid plan and would like to stop it please use the link above. Otherwise to cancel your account click here.

How do I update my credit card?

To change your credit card, please visit the plans page, click on your current plan, and enter your new credit card information. (As long as you select the same plan, you won't be charged - it will just replace the current one.)

How can I get a copy of my invoices?

We automatically email you a copy of your invoice each month. If you don't have it please check your spam folder, or you can have any invoices resent from your My Account page

How can I update my email address?

You can update your email anytime on your My Account page.

Other questions or comments?

We're happy to help, you can contact support.

 


Privacy Policy

We care very much about our users’ privacy and only collect information needed to provide the best user experience. We use data to analyze and improve the app’s features and performance, and to communicate account activity and status to users. Data is maintained on our secure servers, and only key employees have access to this data on an as-needed basis; we do not resell or share customer data with external parties. We stop collecting data and general communication when a user cancels their account or deletes the app.

Data we Collect

- for Google Analytics, cookie and usage data
- for Communication with you, email address
- for Sign In, your Instagram ID (we do not have access to your password)

An Instagram account is required to use our app; for more information on Instagram’s data collection please see their privacy policy at Instagram.com.

For our TargetGrow IG app, we utilize Parse for push notifications which solely uses the device token; for details on their policies please see their privacy policy at Parse.com.